I provide specialized technical troubleshooting and high-fidelity documentation for complex IT and cybersecurity infrastructures. My methodology focuses on rapid root-cause analysis, implementing repeatable remediation workflows, and producing technical guides that enhance operational efficiency and reduce future downtime.
Primary Solutions: Root Cause Analysis (RCA) · Cloud & VPN Diagnostics · Security Standard Operating Procedures (SOPs)
A systematic guide to diagnosing and resolving site-to-site connectivity failures in high-security environments.
Resolving remote access hurdles for cloud-hosted Windows instances, ensuring seamless workforce mobility.
Using SAR and advanced Linux tools to identify resource bottlenecks and stabilize server performance.
Deep-dive troubleshooting of application crashes and security anomalies using the Sysinternals suite.
A standardized guide for conducting business-level risk assessments according to federal security frameworks.
Automating data protection tasks through the command line to ensure reliable and repeatable offsite backups.
Eliminate Technical Friction
Is your team losing productivity to recurring IT issues? I specialize in building "Golden Documentation" and resolving complex system failures that traditional IT support might miss.
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