Google IT Support Professional Certificate
Number of Courses: 5
Current Progress: Completed (Jan 23, 2025)
Overview
The Google IT Support Professional Certificate (Google / Coursera) provides hands-on foundational skills for entry-level IT support roles. The program focuses on practical, lab-based learning that prepares learners for troubleshooting, operating-system administration, networking fundamentals, and basic IT security.
What I Learned
- Perform day-to-day IT support tasks: assembling computers, installing software, and wireless networking.
- Provide end-to-end customer support: identify problems, troubleshoot, and resolve issues.
- Use systems and tools: Linux, DNS, command-line interfaces, and core OS concepts.
- Apply basic information security practices and hardening for support contexts.
Skills Gained
- Technical Support & Troubleshooting
- TCP/IP & Network Administration
- Operating Systems & File Systems
- System Administration Fundamentals (Windows & Linux)
- IT Security Basics & Encryption
- Customer Service & Documentation
Course Certificates
- Technical Support Fundamentals — Completed Jan 19, 2025 — Grade: 90.12%
- The Bits and Bytes of Computer Networking — Completed Jan 19, 2025 — Grade: 89.90%
- Operating Systems and You: Becoming a Power User — Completed Jan 19, 2025 — Grade: 89.16%
- System Administration and IT Infrastructure Services — Completed Jan 21, 2025 — Grade: 91.77%
- IT Security: Defense Against the Digital Dark Arts — Completed Jan 23, 2025 — Grade: 93.20%
Completion Summary
- Overall: Practical, hands-on training that pairs well with system administration and security-focused coursework.